Person specification

Attributes

We will use these attributes to recruit the role.

Experience

Essential:

• Experience of managing scrutiny and/or quality assurance activity.
• Experience of developing and applying quality frameworks to support self-evaluation and improvement.
• Experience of supporting improvement and building capacity through self-evaluation.
• Experience of planning inspections or other structured quality assurance activity, including those delivered in partnership with others.
• Significant experience in practice and management in protection services.
• Experience of stakeholder engagement at both strategic and operational levels, including engagement with chief officers and senior managers.
• Experience of difficult, sensitive and challenging messages to senior officers.
• Experience of producing high quality written reports to publication standard.

Desirable:

• Experience of developing inspection frameworks, models of inspection and inspection methodology together with associated inspection tools.

Education, qualifications and training

Essential:

• Educated to SCQF Level 9 (for example, degree) or equivalent.
• Recognised qualification: Diploma in Social Work (or equivalent); qualification meeting the registration requirements of the General Teaching Council (Scotland); Nursing and Midwifery Council, the General Medical Council or SSSC
• Commitment to own CPD.

Desirable:

• Relevant postgraduate qualification

Skills and knowledge

Essential:

• The ability to lead and manage a diverse, multi-disciplinary team of professional staff.
• The ability to work collaboratively and effectively with scrutiny partners to achieve shared goals.
• Significant knowledge of issues inspection/regulation of social work/social care.
• Demonstrates commitment to the principles of the Public Service Reform (Scotland) Act 2010 and the principles of better regulation.
• Significant knowledge and understanding of the legislative and policy context in respect of protection services.
• Sound knowledge and understanding of developments in health and social care.
• Familiarity with EFQM and PSIF quality improvement frameworks.
• Be adept at challenging traditional thinking in a positive and constructive way.
• Excellent communicator, both verbally and in written form.
• Politically astute.
• Ability to translate plans into action.
• Excellent negotiation and influencing skills.
• Demonstrates knowledge of trends and changes within social work and social care with an understanding of Equality and Diversity issues.
• IT literate, using the most effective methods to communicate and manage information.

Desirable:

• Understanding of corporate governance, including the work of resource committees, audit committees and procurement processes.
• Significant knowledge and understanding of legislative and policy context in respect of public protection

Key performance outcomes

We will use these key performance outcomes to recruit for the role.

Leading Others

Essential:

• Ability to provide credible and authentic professional leadership, with a clear sense of purpose and direction to effectively manage a key professional function within the Care Inspectorate.
• Ability to effectively deploy staff and other resources to achieve performance objectives.
• Ability to ensure that staff working with strategic inspection activity conduct themselves in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance.
• Demonstrate ability to provide lead, direct, motivate and inspire multi-disciplinary, professional teams and bring together groups from different disciplines/bodies into a cohesive whole.

Management of Resources

Essential:

• Ability to bring together the overall work of a multi-disciplinary team of staff.
• Ability to manage resources in achievement of the Care Inspectorate’s objectives.
• Ability to drive continuous improvement.

Desirable:

• Ability to manage business planning and performance processes.

Effective Communication

Essential:

• Articulate and positive communicator both verbally and in writing.
• Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

Desirable:

• The ability to build and guide key stakeholder strategies and manage relationships to secure or improve delivery of key programme or service outputs.

Impact and Influence

Essential:

• Demonstrates ability to influence at all levels.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
• Demonstrates personal resilience, being able to work flexibly under pressure to deliver tangible results.

Desirable:

• A proven track record of promoting, leading and implementing strategies and change programmes to improve the development and quality of services.

Objective Decision Making

Essential:

  • The ability to assist the Chief Inspector to set, in consultation with others, the overall agenda, long term objectives and performance standards for the Directorate.
  • Demonstrates analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information.
  • The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.
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Job profile

Job title: Service Manager (Strategic Scrutiny)

Job location: flexible (any Care Inspectorate office)

Responsible to: Chief Inspector

Responsible for: Strategic inspectors

Job purpose

Oversee and manage the day-to-day delivery of strategic inspection Ensure that the Care Inspectorate performs effectively and efficiently as an independent, scrutiny body.
Support the Chief Inspectors in ensuring that the Care Inspectorate meets its responsibilities as defined by the Public Services Reform (Scotland) Act 2010 and other relevant legislation, to inspect and improve the quality of care and social work services in Scotland in a collaborative way.
Work with the Chief Executive and Executive Directors and senior managers to support significant cultural change; consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work. This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and we recognise that jobs change and evolve over time.

Principal working contacts

• Executive Director of Assurance and Improvement
• Chief Inspectors
• Executive Team
• Service Managers
• Senior Managers
• Team Managers
• Strategic Inspectors
• Regulated Care Inspectors
• Care Inspectorate colleagues
• Scottish Government Officials
• Chief social work officers and their teams
• Chief officers of health and social care partnerships
• NHS, Police Scotland,
• Other Scrutiny Bodies
• External Stakeholders, including people who use social care, social work, and justice services

Key accountabilities

Strategic Management

• Support the Chief Inspectors to develop, deliver, monitor, and review the strategic inspection practices, processes, and procedures to deliver robust, intelligence-led, outcome-focussed scrutiny and assurance and other activities which support continuous improvement in care and social work services.
• Oversee and manage the strategic scrutiny and assurance activity for the Care Inspectorate and contribute to its direction, ensuring that all legislative requirements are met.
• In conjunction with the Chief Inspectors, we support the planning of strategic inspections and ensure effective performance reporting on all scrutiny, assurance, and improvement activity.
• Support the Chief Inspectors to formulate objectives, strategies, action plans and targets for all strategic inspection activity and ensure that these are achieved.
• Support the Chief Inspectors to build the diverse strands of strategic and regulated care service scrutiny and assurance activity into a cohesive, integrated, and productive approach, aligned to the achievement of the Care Inspectorate’s corporate aims and objectives, focusing on consolidating excellence in all aspects of the Care Inspectorate’s work.
• Lead on developing, implementing, and monitoring an integrated approach to quality assurance, self-evaluation, best value, and consolidating excellence in inspection.
• Oversee the understanding and use of intelligence to inform risk assessment, the planning of scrutiny activity carried out by the Care Inspectorate and other bodies and the provision of advice to Scottish Ministers and Scottish Government policy colleagues. Co-ordinate formal and informal consultations.
• Lead, direct, and develop the work of Link Inspectors and expert groups/communities of interest.
• Support the Executive Director (Assurance and Improvement) to develop, implement and monitor an integrated approach to performance management.
• Lead on recruitment, training, development, and support of staff in strategic scrutiny teams to support their continuous professional development and increase staff confidence and competence.

Operational management

• Day to day responsibility for the efficient and effective operational delivery of strategic inspection..
• Work with colleagues to implement the Care Inspectorate’s duties in respect of quality assurance work as required.
• Support the Chief Inspectors to develop innovative approaches to support the continuous improvement of the Care Inspectorate’s scrutiny and assurance work, including the development of quality systems, designed around creative problem-solving and bringing new thinking, delivery mechanisms and solutions to the Care Inspectorate.
• Ensure operational activities are delivered efficiently and adhere to the principles of best value.
• Prepare and present reports to the Executive Group and Committees of the Care Inspectorate that are both timely, and informed.
• Deputies for Chief Inspectors and undertake such other duties as may be required by the Chief Executive or Executive Directors.

People Management

• Guide, support and direct staff involved in strategic scrutiny and inspection activity and ensure that their work is carried out in an effective, efficient, and consistent manner and meets the standards, targets, and requirements of the Care Inspectorate.
• Support, develop, mentor and coach direct reports through regular supervision, performance development reviews and personal development plans to help build a competent and confident workforce where individuals are developed and supported to reach their potential. Promote consistent, high quality practice amongst staff, encouraging them to give their best and continually strive to improve performance and consolidate excellence. Manage the performance and monitor standards and consistency of practice of staff delivering inspection activity.
• Manage the recruitment and development of direct reports, and the implementation of HR policies, within the function, ensuring that Care Inspectorate objectives are translated into meaningful and realistic personal objectives for staff and team plans.
• Promote the health, safety, and welfare of employees, with responsibility for ensuring that Care Inspectorate health and safety policies, procedures and practice, and legislative requirements, are followed across all areas of service delivery.
• Be alert to the needs of staff from scrutiny and delivery partners working within inspection teams or other Care Inspectorate-led activities and communicate effectively with respective colleagues in partner organisations so that these needs are met, to ensure consistent high quality inspection activity.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.

Relationship management

• Ensure productive and smooth working arrangements and protocols between staff delivering strategic inspection activity.
• Build and maintain constructive working relationships with scrutiny partners, working collaboratively and effectively to ensure sustained high quality in the design, delivery, and review of strategic inspection activity.
• In conjunction with the Chief Inspectors, help to facilitate and deliver business and cultural changes within the Care Inspectorate.
• In conjunction with the Chief Inspectors, they help promote customer focus internally and externally, supporting staff to work collaboratively with colleagues across the Care Inspectorate, as well as with people who use services and their carers, the Partnership Forum, scrutiny partners, service providers, government, health, and other bodies.
• Develop effective working relationships with senior managers and colleagues in other Directorates to ensure effective collaborative work and strong customer focus.
• Promote the principles of partnership working throughout the organisation and in all working practices in accordance with the Care Inspectorate’s Partnership Agreement.
• Develop and maintain productive and effective working relationships with a range of appropriate external stakeholders and relevant key policy contacts within national bodies, Scottish Government, local authorities, integrated joint boards and health boards, together with relevant, designated regulatory and quality assurance bodies and other statutory agencies with responsibilities for service delivery and commissioning. Use these relationships to continually improve service delivery, strengthen collaborative working, and promote the work of the Care Inspectorate.
• Provide leadership, contribute to, and promote, the continuous development of the Care Inspectorate, managing change effectively and creatively.
• Support the deployment of appropriate mechanisms to consult with all relevant stakeholders concerned in the delivery of inspection of care, ensuring we fulfill our duty of user focus and that this informs continuous improvement in our work.
• Support, promote and encourage public care, care user and carer participation in, and consultation about, the work of the Care Inspectorate.

Other duties

This post requires significant travel and will involve overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

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Person specification

Business Support Assistant

Attributes

Experience

Essential

Demonstrate a successful track record within a similar role.

Desirable

  • Experience of working with external/internal contacts at all levels.
  • Experience of working within the social care sector.
  • Education, qualifications and training

Essential

Educated to Standard Grade/National 5 level or equivalent.

Skills and knowledge

Essential

  • Good working knowledge of IT to include word, excel and PowerPoint.
  • Excellent telephone and customer service skills.
  • Good interpersonal skills.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.
  • Ability to meet deadlines.

Key Performance Outcomes

Effective Communication

Essential

  • Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
  • Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
  • Listens actively to people, questions and checks understanding.

Planning and organising

Essential

  • Uses a systematic approach to make efficient use of time and manage workload.
  • Recognises the need to be flexible in order to meet changing priorities.
  • Prioritises work effectively to meet deadlines and objectives.

Flexibility

Essential

  • Demonstrates a flexible, positive approach to work.
  • Listens to feedback and ideas from people and will take appropriate and considered action.
  • Adapts well to change, adjusting priorities as required.
  • Understands where a flexible approach is required.

Team working

Essential

  • Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
  • Values and makes use of the skills, knowledge and experience of others.
  • Works co-operatively and supportively with others.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used for appraisal once established in the role.

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Job profile

Job Title: Business Support Assistant

Responsible to: Business Support Officer

Principle Working Contacts

Business Support Officer
Managers and employees of the Care Inspectorate
External agencies/service providers/service users and carers
Members of the public

Job Purpose

To provide comprehensive business support to various functions within the organisation as well as general office administration support within individual offices, in line with Care Inspectorate policies and procedures.

Key Accountabilities

Operational Management

  • Provide business support to Care Inspectorate operational staff ensuring a high level of security and confidentiality within the office.
  • Prepare information/correspondence in a clear and concise manner ensuring accuracy and compliance with Care Inspectorate’s style.
  • Undertake specialist activities, in accordance with procedures or instructions, to support the effectiveness of the various functions and the Care Inspectorate as a whole.
  • Prepare all letters, correspondence and any information relating to the work of Care Inspectorate using the Care Inspectorate’s IT systems.
  • Input, update and extract information from the Care Inspectorate’s IT systems and/or manual records as required.
  • Provide general office business support as required as part of the office team. This may include reception cover, stationary management, booking travel/accommodation, recording/submitting travel and subsistence claims, supporting room booking system in relation to setting out rooms
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship Management

  • Ensure effective communication of Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
  • Ensure effective working protocols in accordance with Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Demonstrate a commitment to Care Inspectorate’s aims, vision and values and to Care Inspectorate’s overall objective of improving care in Scotland.

Other Duties

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

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Person specification

Job Title: Senior Improvement Advisor – Registered Nurse (focus on infection prevention and control)

Attributes

Experience

Essential

  • Registered nurse with substantial clinical, managerial and leadership experience
  • Substantial experience in infection prevention and control
  • Be a senior practitioner/manager with a proven track record of delivery with the ability to lead and operate at a national level
  • Have current credibility in their field, be this as a practicing clinician or a nationally recognised role
  • Significant experience of designing and delivering health/wellbeing improvement programmes applying improvement methodology
  • Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement in a range of areas
  • Experience of developing and delivering educational programmes in a variety of formats.

Desirable

  • A recognised qualification in infection prevention and control
  • Experience of successfully managing multidisciplinary and multiagency teams across health and social care
  • Research experience
  • Experience of Evidence Based Policy Development
  • Experience of working closely with a variety of national bodies.


Education, qualifications and training

Essential

  • Educated to degree level or equivalent
  • Registered with a relevant professional body
  • Hold a formal qualification in an aspect of improvement science such as Scottish Improvement Leader (ScIL) programme or working towards this or an equivalent improvement qualification
  • Commitment to own CPD.

Skills and knowledge

Essential

  • Enhanced clinical skills in a relevant discipline with the ability to apply this into the social care context.
  • Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of improvement initiatives
  • Ability to work autonomously in partnership and collaborate with key stakeholders including Scottish Government, LAs, Health Boards and service providers in the statutory, independent and voluntary sector
  • Excellent negotiating, facilitating, influencing and coaching skills
  • Extensive knowledge and understanding of improvement theory and its practical application in health and social care settings
  • Ability to set up systems to monitor improvement, analyse data and develop improvement solutions
  • Understanding of, and ability to demonstrate, the management of a complex improvement project/programme
  • Ability to use continuous improvement methodologies to support implementation, spread and sustainability of specific improvements
  • Ability to develop and maintain extensive internal and external communication systems
  • Ability to respectfully challenge and influence at all levels
  • Excellent communicator with the ability to translate plans into actions
  • Politically astute.

Desirable

Expert knowledge of the social care sector and the interface with health.


Key Performance Outcomes

Leading others

Essential

Ability to provide leadership, a clear sense of purpose and direction to a professional team and meet the outcomes/improvements of the programme of work.

Management of resources

Essential

  • Ability to bring together the overall work of a team of staff, including staff and budget responsibilities
  • Ability to manage resources and budgets in achievement of the Care Inspectorate
  • Ability to drive continuous improvement and manage planning and performance processes.

Effective communication

Essential

  • Articulate and positive communicator both in verbal and written communication skills
  • Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally
  • The ability to build and guide key stakeholder strategies and manage relationships to secure delivery of the programme and sustain improvements.

Impact and influence

Essential

  • Demonstrates ability to influence at all levels
  • Ability to promote, lead and implement strategies and change programmes to improve the development and quality of services and reduce health inequalities
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally and at all levels
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Desirable

Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

Essential

  • The ability to assist senior/executive management to set, in consultation with others, the overall strategic agenda objectives and performance standards for the programme
  • Demonstrates analytical and systematic approach to problem solving
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
  • The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

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