Spynie Care Home, Elgin

A care home for older people in Elgin has been told to make urgent improvements in the care experienced by vulnerable residents.

The Care Inspectorate has served a formal Improvement Notice on Spynie care home following an inspection which raised serious concerns.

The notice lists three areas which require urgent improvement:

The Improvement Notice says management at the home must ensure service users’ physical, social, emotional and psychological needs are met in a way which respects their wishes and choices.

Management must also ensure staff at the home are trained, competent and skilled in relation to continence care, nutrition, pressure ulcer prevention and supporting people with stress and distress.

And they must demonstrate to the Care Inspectorate that residents’ health, safety and well-being needs are met in a manner which promotes their dignity.

A spokesperson for the Care Inspectorate said: "Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

"When inspectors visited this care home recently they found the quality of care experienced by residents to be unacceptable.

"We remain committed to working with all care services in Scotland to support improvement, but where things are not good enough, it is important that we set out clearly what needs to change.

"The improvement notice lists three important aspects of care which must improve swiftly, so that people experience a standard of care they have a right to expect.

"We will continue to support this service and will visit again, unannounced, to check on progress. If we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.

"Anyone with a concern can contact our helpline on 0345 600 9527."

The improvement notice is available here: http://bit.ly/spynieimprovementnotice