Business Support Assistant

Role:              Business Support Assistant

Location:      Compass House, Dundee

Salary:           £17,835 - £19,488

Contract:      Temporary until 31 August 2020

Hours:           35 per week

About us

The Care Inspectorate is the scrutiny body that supports improvement in the social care sector. As a national regulator and scrutiny body, we inspect care across communities, report on the quality of care people experience, and ensure it is as good as it can be. We are a scrutiny body that supports improvement. Our vision is that people across Scotland receive high quality care that meets their needs, rights and choices. Our 600 staff work with services across the public, voluntary and private sectors.

About the role

Working as part of a team, you will provide comprehensive administrative and clerical support within the Corporate Services Directorate. Duties will be varied and will include the provision of admin support to individual functions within Compass House, word processing, data input, reception, filing and general clerical duties.

About you

You will have excellent interpersonal and organisational skills and be highly skilled in all Microsoft Office packages and be able to work on your own initiative and enjoy a challenge.

The successful individual will have:-

  • A good working knowledge of IT to include Word, Excel, Powerpoint as well  as database input/maintenance (ideally bespoke databases PMS/RMS).
  • Excellent telephone and customer service skills.
  • Good interpersonal skills.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.
  • Ability to meet deadlines.

To apply

If you require any further information or would like an informal chat, please contact Fiona Angus on 01382 317965.

If you believe that your experience and motivation make you suitable for this post, please download and complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 5pm on Friday 30 August 2019.

Selection for the posts will be via interview and it is anticipated that they will take place sometime week commencing 9 September 2019.

Job profile

Person specification

Application form

Equalities monitoring form

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Senior Improvement Adviser

Senior Improvement Adviser Early Learning & Childcare (ELC) Improvement Programme - 2 year post

Location:                  National, based in any Care Inspectorate office

Contract:                  Temporary

Hours:                       35 per week

Salary:                       Grade 8 - £43,023 - £49,425 (pay award pending)

We are Scotland’s scrutiny and improvement body for social care and social work services, identifying what is working well and what needs to get better. Our role is not just to inspect services and tell people about what we find, but to support improvement, innovation and change. Across social care, social work, children’s services, early learning, and justice, we are developing world-class scrutiny and improvement approaches that put people who experience care at the heart of everything we do. 

We are looking for a talented individual with a strong background in improvement methodology and an understanding of how to apply this in an ELC context to be seconded into the Improvement Support Team for two years to deliver and support the ELC Improvement Programme which will support the delivery of a Breakthrough Series Improvement Collaborative with ELC providers. The work will be focussed on providers who offer funded places but are not currently meeting the quality criteria in the National Standard.

Educated to degree level in a relevant childcare, education, health, social care or equivalent degree/experience together with the NES Scottish Improvement Leader (ScIL) programme or an equivalent improvement qualification, you will have significant immediate influence in working across the early learning and care sector, working strategically across several organisations.

You will have extensive knowledge and understanding of improvement science, the Model for Improvement and its practical application in health and social care settings together with excellent communications skills and significant experience of developing and delivering improvement programmes, preferably within the social care sector.

The role may require extensive travel and involve some overnight stays and unsocial hours.

For an informal chat about the role please contact Joyce Murray, Improvement Support Team Manager on 07766133250 or email This email address is being protected from spambots. You need JavaScript enabled to view it. or Doreen Watson, Service Manager on 07766133196 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Application forms must be returned to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8am on Monday 19 August 2019.

Application Form 

Equalities Monitoring Form

Job Profile

Person Specification

Interviews for the post are expected to take place week commencing 16 September 2019.

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Head of Customer Service

Role: Head of Customer Service

Location: Any Care Inspectorate office

Contract: Permanent

Hours: 40 hours per week

Salary: £59,595

About us

The Care Inspectorate is the scrutiny body that supports improvement in the social care sector. As a national regulator and scrutiny body, we inspect care across communities, report on the quality of care people experience, and ensure it is as good as it can be. We are a scrutiny body that supports improvement. Our vision is that people across Scotland receive high quality care that meets their needs, rights and choices. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.

About the role

We are looking for a talented Head of Customer Service who is passionate about customer service excellence and capable of leading and managing a strategic and high performing business and customer support function across the Care Inspectorate. You will be responsible for leading on and influencing a customer service excellence culture which includes raising the profile of the Care Inspectorate and its customer offer with external partners, stakeholders and customers.

The post requires an experienced leader to continue the work in relation to; the ongoing design and implementation of an integrated customer experience agenda for the Care Inspectorate; continued improvement in services to internal and external customers; delivery of a comprehensive customer and business support to all areas of the business.

In addition to this, applicants should be able to evidence experience in terms of leading on and managing workforce change as the organisation is undergoing business and digital transformation.

About you

You will be educated to degree level (or equivalent) with well-developed influencing, negotiation, organisational and problem-solving skills plus substantial proven ability in leadership, business processes and business and financial planning. You will be outcomes-focused and have credibility at all levels. You will be an experienced manager used to working with people at a senior level with the ability to apply professional judgement to complex issues, present balanced findings and deliver practical, realistic and workable solutions. You should be open to the opportunities digital technology brings and bring a values-based approach that empowers staff.

The base for the post can be from any Care Inspectorate office, however, there is an expectation that you will work from Headquarters in Dundee at times to be agreed. You must also be willing to travel across Scotland and overnight stays may occasionally be required.

If you are interested in this role please download an application form. A job profile and person specification for this post is also available to download.

Application Form

Equalities Monitoring Form

Job Profile 

Person Specification

Please return your completed application form and equal opportunities form to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 26 August 2019.

We expect interviews to take place during week beginning 9 September 2019.

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Business Support Assistant

Job Title: Business Support Assistant 

Salary: £17,835 - £19,488 

Location: Edinburgh, Victoria Quay 

Contract: 12 month fixed term contract

About us

The Care Inspectorate is the scrutiny body that supports improvement in the social care sector. As a national regulator and scrutiny body, we inspect care across communities, report on the quality of care people experience, and ensure it is as good as it can be. We are a scrutiny body that supports improvement. Our vision is that people across Scotland receive high quality care that meets their needs, rights and choices. Our 600 staff work with services across the public, voluntary and private sectors.

About the role

Working as part of a team, you will provide comprehensive administrative and clerical support within a scrutiny and assurance business support role in line with the Care Inspectorate’s policies and procedures. Whilst this particular post will predominantly be working to support the registration/variation scrutiny function and its inspectors the post holder will also require to undertake the wider general administrative duties and tasks required as part of the office business support team. These duties will be varied and will include the provision of e.g. customer service; telephony, reception, filing, word processing, data input and general clerical duties.

About you

You should be able to demonstrate a successful track record within a similar role, ideally with previous experience and/or knowledge of relevant processes and procedures and be educated to Standard Grade level or equivalent.

The successful individual will have:-

A good working knowledge of IT to include word, excel, Powerpoint as well as database input/maintenance (ideally bespoke databases PMS/RMS).

  • Excellent telephone and customer service skills.
  • Good interpersonal skills.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.
  • Ability to meet deadlines.

In addition, it would be preferable where you have experience of working with external and internal contacts at all levels of an organisation and social care sector experience. 

To apply

If you require any further information or for an informal chat please contact Andrew Robertson, Scrutiny and Assurance Support Manager on 0131 653 4108 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that your expertise and motivation make you suitable for this post, please download and complete an Application Form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 19 August 2019

Application Form 

Equalities Monitoring Form

Job Profile 

Person Specification

Selection for the posts will be via interview and it is anticipated that they will take place sometime week commencing 2 September 19.

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Inspector - early learning and childcare expansion

Role: INSPECTOR

Location: EARLY LEARNING & CHILDCARE (ELC): Scotland wide

Salary: £31,083 - £39,069 plus excellent benefits

Hours: 140 hours to be worked over a 4-week period

Contract: Permanent or 2-year secondments would be considered

The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.

Due to the Early Learning and Childcare (ELC) expansion programme we are looking for seven further ELC inspectors in addition to the “business as usual” inspector campaign launched recently.

Principles and aims

The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.

The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.

Use and provision

A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.

Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.

To apply

If you are interested, please see the minimum criteria to apply as an Inspector on the current campaign advert and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.

New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.

Your completed application form (campaign number C19 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than Monday, 22 July 2019 at 8.00am.

We anticipate that selection days will take place in the week commencing Monday, 26 August 2019.

SUPPLEMENTARY ADVERT

The early learning and childcare expansion… 

 

Role:              INSPECTOR

 

Location:      EARLY LEARNING & CHILDCARE (ELC):  Scotland wide

 

Salary:           £31,083 - £39,069 plus excellent benefits

 

Hours:           140 hours to be worked over a 4-week period

 

Contract:      Permanent or 2-year secondments would be considered

 

The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.

Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.

 

Principles and aims

The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility. 

 

The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.

 

Use and provision

A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.

 

Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.

 

To apply

If you are interested, please see the minimum criteria to apply as an Inspector on the current campaign advert and the specific guidance and directions to apply.  Thereafter, click on the gateway questions link to apply.

 

New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.

 

Your completed application form (campaign number C19 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than Monday, 22 July 2019 at 8.00am.

 

We anticipate that selection days will take place in the week commencing Monday, 26 August 2019. 

Read more